Customer Quality Coordinator

Salary: £24-28K + Benefits
Location: South Wales
Customer Quality Coordinator
Global Manufacturer
You will be working in the Service department which is a fast paced environment, where the two major key performance indicators are Turn Around Time and Quality to ensure customer satisfaction. You will be expected to effectively perform the following tasks/responsibilities whilst prioritising correctly the workload with dynamic urgency and awareness.

The candidate will investigate and solve customer issues, which may be complex or long-standing problems that have been passed on by customer service assistants, sales engineers or account managers. Provide help and advice to customers, communicating courteously by telephone, email or face to face.

Customer Service Quality Coordinator will work closely with all departments, parent factories and customers, the successful candidate will require excellent communication and interpersonal skills. Produce, distribute and present written information, i.e. statistical and investigation reports, to all the relevant stakeholders, using the appropriate software packages.

Must possess excellent analytical skills to interpret statistical reports and other data. Being a keen researcher, will use proficiently the internet or other sources of information to solve problems, raise improvements and stay ahead of developments within the industry.

Supervision and training of the Service QC technician and QC inspector to ensure the necessary processes are followed. Confirm the necessary documentation and tools are available to enable an effective, efficient and methodical QC performance. Maintain the QC requirements in line with service’s Key Performance Indicators.

Completion of tasks related to the business’ ISO Certifications:
Creation and review of documentation; risk assessments; monitoring of portable media; etc.
Key Responsibilities:
Analyse statistics or other data to identify trends and/or confirm quality issues
Service and customer support, working with various stakeholders throughout the business
End to End continuous improvement support of all areas of service
Training of Operatives to enhance quality and efficiency
Supervise the QC Processes.
Writing/editing and controlling applicable documentation
Supporting/Hosting customer visits and meetings
Knowledge, Skills & Experience Required:
HND/HNC in Computing and IT or BTEC in Computer Science and ICT.
Experience in a similar position with proven qualities. Customer Service / Quality.
Proven Software & Electrical systems understanding.
Computer literacy should include, but not be limited to, Microsoft Office applications.(Good Excel & PowerPoint knowledge required)
It would be an advantage to have an understanding of Siebel & SharePoint systems.
Inquisitive and research mind set.
Robust team working / problem solving and multi-tasking skills
ISO 9001:2015 QMS Training Additional Specifications / Comments:
Strong networking skills across a multi discipline team
Work independently and as part of a team
Must be highly flexible, diligent and tenacious
Ability to effectively communicate at all levels within the business
Customer first attitude-Customer Quality Coordinator
National and international travel could be required as part of this role, able to travel at short notice.
Travel to work from Cardiff, Newport, Cwmbran, Pontypridd, Bridgend

Quality role with strong Customer Service aspect

Apply now

Contact: Jason Hughes

Tel: 02920 660 214
Fax: 02920 660 187
Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ